If you have any concerns with your order, you have the right to return the order. The conditions for your order to be accepted for return are as below:
+ It must not exceed 30 days since the receipt of your.
+ Your order has not been used andthe product still has the store tag on.
The return process is as follows:
Step 1: You contact us via email at firstname.lastname@example.org subject “Return Request – Order number”
Step 2: We will check if your order is eligible for valid return request. Please allow us 24 working hours to complete your request confirmation process.
Step 3: We will confirm and reply to you via email. After receiving our confirmation email, please put the product in the original package you received and send it to the following address:
US Warehouse: GiftHead.co, 4383 W Kitsap Lake rd, Bremerton, WA 98312
Please pay the shipping fee for this return package and be responsible for sending this return package to our warehouse.
Step 4: Once we receive your returned package, we will process to review your package. We will confirm whether the returned package is eligible for a refund. We will email or call you if we need more information after this review is over.
+ The refund will be according to the original payment method
+ The time you see your funds appear in your account depends entirely on your payment method or your payment service provider. We will immediately refund to you afterconfirmation email of your successful return process and we have finished reviewing your return package. For more information please visit the refund policy page for more information.
+ We will not refund your original shipping fee.
You can contact us at:
Vietnam office: 11 Nguyen Huu Tho street, Hoang Liet ward, Hoang Mai district, Ha Noi, Vietnam, 10000
US Warehouse: 4383 W Kitsap Lake rd, Bremerton, WA 98312
Email address: email@example.com
Phone number: +84 878030622